One catalogue
A price, an opening hour or a photograph is entered once. All three read the same row, so none of them can be out of date with another.
Experience 360
Three addresses. One system.
A guest opens stay., your team works staff., you run admin. — and underneath, all three are the same three systems. Scroll, and watch one become the next.
A club sandwichKitchenExtra towelsHousekeepingA table at eightDiningLate checkoutFront deskTwo sunbeds by the poolPoolThe spa at fourSpaA taxi to VallettaConciergeMore coffee podsHousekeeping
The Wi-Fi passwordFront deskA high chairDiningSomewhere open on a MondayConciergeA cot for the babyHousekeepingThe air conditioningMaintenanceA doctorFront deskBreakfast on the terraceKitchenThe airport transferConcierge
Running at
500 rooms in Mellieħa, Malta — four restaurants, a pool, and a front desk that stopped taking dinner bookings by phone.
One system, three addresses
It is not three products. It is three ways in.
stay.
iPhone
staff.
iPad
admin.
Mac
Room 412
Good evening, Ms Vella
Your order
Room service
Club sandwich · Still water
Sent
Seen
Cooking
Delivered
Ravi from the kitchen picked this up at 19:42.
Table at Marea, 20:00
Confirmed · 2 covers
Ask for
Extra towelsIceLate checkoutA taxi
Stay
Dining
Services
Orders
What the guest sees
No app and no account — a card in the room and the surname on the booking. Menus, opening hours, room service and a table at eight, in every language they arrive in.
What is underneath
Three shapes, and the same three things in each.
The hardware changes because the job changes — a hand, a counter, a desk. What does not change is underneath: a content engine, a request router and a message hub. We built those three and stopped.
One router
A request finds its department by what it is, not by who tapped it. A sandwich and a towel are two tasks the moment they leave the basket.
One notion of now
Open, closed, full, breaching, checked out. Decided in the database, so the phone, the queue and the console cannot disagree.
All of it, one system
Twenty things a property is asked for. One place they land.
A towel, a table, a taxi and a late checkout are four different jobs for four different teams. They are not four different systems.
- Key card
- Concierge bell
- Room service
- Dining
- The pool
- Housekeeping
- Spa
- Scan to enter
- Arrivals
- The bar
- Messaging
- Reports
- Do not disturb
- Wi-Fi
- Gift vouchers
- The room
- Meeting rooms
- The gym
- Transfers
- Late checkout
What you switch on
Start with a page. Add the rest when you want it.
A hotel that wants a directory and a QR code should not be sold an order router it will never open. Each of these switches on a surface that is already built and already tested.
Information page
A page behind one QR code, in your colours. The base, and a real product on its own.
Dining & bookings
Your outlets as content, as a booking engine, and as a page a non-resident can book from.
Facilities
The pool, the spa, the meeting rooms. A sunbed is a seat and a session is a seating.
Teams & access
Who may change a price, who may see a queue. Ticked in the console, enforced in the database.
Reports
What was ordered, what it earned, and which offer earned it — attributed from the first day.
Arrivals & PMS
Tonight’s arrivals imported from your booking system, idempotently, without retyping a name.
A day, end to end
Eight requests, six departments, one system.
- 07:40Dining
Breakfast at Marea
Booked from the room last night. The restaurant knew the covers before anyone came down.
- 09:15Housekeeping
Extra towels, room 412
Acknowledged in forty seconds, by the floor that was already on that corridor.
- 11:00Pool
Two sunbeds, by the water
A sunbed is a seat and a session is a seating. It needed no new idea at all.
- 13:30Front desk
Late checkout, tomorrow
Answered without a phone call, and without anyone walking down to reception.
- 16:00Spa
A treatment at four
Offered because there was a gap, to a guest whose stay had three days left in it.
- 19:42Kitchen
Club sandwich, still water
One basket, two departments, two tickets. She watches it move on her own phone.
- 20:00Dining
A table at Marea, two covers
Confirmed against the seat count, the table count and the party in the room.
- 21:10AI concierge
Tomorrow, try The Lantern
Verdala is full and Marea has been done. Nobody is sent to the same room twice.
The part that decides it
A guest uses it for a week.
Your team uses it every shift.
So a guest will forgive a clumsy screen, and a waiter on their ninth hour will not. That is how every one of these systems dies: acknowledging an order takes five taps, the floor quietly stops doing it, and three weeks later the hotel says the software didn’t work.
Don’t take our word for it. Press the button, and watch the guest’s phone change.
Kitchen queue
Oldest first · 3 open
412
Club sandwich · Still water
Room service · 2 min ago
118
Extra towels ×2
Housekeeping · 4 min ago
507
Late checkout, 14:00
Front desk · 6 min ago
Room 412 sees: Waiting to be picked up
Twenty minutes, and you’ll know.
We’ll put your own property into the demo before the call, so you are looking at your restaurants and your rooms rather than somebody else’s.